Refund Policy
Transparent and equitable refund terms for your reassurance
Overview
At GeneralUtilityArchive, we recognize that situations may evolve, and we are dedicated to offering straightforward and clear refund regulations. This document details the scenarios in which refunds can be granted for our yacht charter offerings.
Please examine this policy thoroughly prior to securing a reservation. When you arrange a charter with GeneralUtilityArchive, you are consenting to these conditions for refunds.
Standard Cancellation and Refund Timetable
More than 72 Hours Prior to Charter
Qualified for: Complete refund minus any transaction fees
Timeframe for Processing: 5-7 working days
Transaction Charge: €50 for credit card payments
Requirements: Must be requested through written communication such as email or phone
Between 24 to 72 Hours Prior to Charter
Qualified for: Half of the total cost of the charter
Timeframe for Processing: 7-10 working days
Transaction Charge: €25 subtracted from the refund amount
Requirements: A valid cause is required; subject to administrative fees
Less than 24 Hours Prior to Charter
Qualified for: No compensation available
Exceptions: Emergency situations may be taken into account
Alternative: A charter credit may be granted depending on managerial decision
Requirements: Official proof required for emergency reasons
Cancellations Due to Weather
Our Weather Guarantee
Securing our customers' safety is our utmost concern. Should weather conditions be considered dangerous for charter operations by our certified captain, flexible alternatives are provided:
- Full Refund: A total refund if it's not feasible to reschedule
- Rescheduling: You can change your reservation to a subsequent available date without extra charges
- Charter Credit: A voucher valid for one year from the original booking date
Procedure for Weather Assessment
We conduct a comprehensive weather check that covers:
- Evaluation of wind force and vectors
- Ocean surface conditions and swell size
- Visibility checks and precipitation prognoses
- Alerts and notifications from the maritime authority
- The captain's expert assessment of safety conditions
Timing for Decision: Determinations regarding weather-caused cancellations are finalized at latest four hours before the planned departure.
Reimbursements for Medical Emergencies
Circumstances of Urgency
We are sympathetic to unexpected medical mishaps. The incidents listed below may be considered for extraordinary arrangements:
- Sudden illness or injury necessitating admittance to a hospital
- A fatality within the immediate kin
- Notice of military induction or abrupt call-back
- Official jury service or legal mandates
- Catastrophes affecting one's itinerary
Necessary Paperwork
To handle requests for emergency reimbursement, we require:
- Verification from medical institutions or hospital records
- A death notice, if relevant
- Official military instruction
- Legal subpoena or notice for jury duty
- Governmental travel cautions or states of emergencies
Processing: Returns due to urgencies are executed within 3-5 working days after we receive appropriate verification.
Cancellations Due to Operational Issues
Technical Failures
In the event that the yacht designated for your charter suffers unsolvable mechanical faults:
- Alternative Vessel: Efforts will be made to offer a fitting replacement
- Full Refund: Rendered if no acceptable substitution is found
- Partial Refund: Applicable if the substitute vessel comes with a different price tag
- Reparation: Possible additional compensation for the bother
Unavailable Crew
On the off chance that certified crew members are not obtainable:
- Substitute crew will be organized whenever feasible
- Total refund if the trip is unable to go ahead
- Option to reschedule without incurring extra charges
Procedure for Refund Processing
Method of Payment
Refunds are retrospectively allocated to the original method of payment used for the reservation:
- Credit Cards: 5-7 working days
- Bank Transfers: 7-10 working days
- Cash/Cheque: 3-5 working days
Fees for Processing
Credit Card Transactions
€50 charge for cancellations with more than 72 hours notice
Processing Bank Transfers
€25 fee for all reimbursements done via bank transfer
Handling International Payments
Extra charges might apply for transactions across borders
Credit for Charters
Conditions for Issuing Credits
Credits for future charters might be furnished as an alternative to reimbursements in particular cases:
- Late cancelations within 24 hours of the appointment
- Cancelations related to adverse weather
- Voluntary postponement proposals
- Interruptions due to operational reasons
Terms Associated with Credits
- Valid for: A span of one year post-issue
- Non-transferable: Credits cannot be transferred to other persons
- Monetary Worth: Corresponds to the entire value of the charter with no fees deducted
- Application: May be used for any upcoming charter availability
- Expiry: Credits must be used within a year and will not be elongated
Reimbursements for Partial Services
Disruptions During Service
If your yacht trip is disrupted or shortened due to instances under our influence:
- A refund proportionate to the unused duration
- Credit equal in value to a future charter
- Complimentary upgrades or additional services
Disturbances Instigated by Guests
If a trip must be prematurely ended due to the actions or safety infractions of guests:
- There will be no return for the time not used
- Full due payment is still expected
- Guests may incur supplementary charges
Resolving Disputes
If there's a disagreement with a refund judgment, you can:
- Solicit a reassessment by our governing body
- Present further corroboration or documents
- Search for an agreement through consumer right groups
- Explore legal avenues as per the rulings of relevant statute
How to Request a Reimbursement
Step 1: Get in Touch
Put forward your reimbursement request via:
- Email: [email protected]
- Phone: +33 1 42 22 22 22
- Directly at our dockside location
Step 2: Information Submission
In your application, you should include:
- Confirmation code for the booking
- Dates and times of your charter
- Cause of cancelation
- Essential supporting papers (where relevant)
- Desired method for the return
Step 3: Evaluation and Execution
Our team will confirm receiving your application within a day, assess it against this policy, and provide a verdict within two days, followed by processing approved returns within the specified periods.
Key Points to Note
- All applications for reimbursement need to be communicated in writing
- € is the currency used for processing returns, irrespective of the original payment form
- We highly endorse acquiring travel insurance
- Revisions to this policy can be made with a forewarning of thirty days
- Returns are subject to the applicable taxes and regulatory requirements
Contact Details
If you have inquiries regarding refunds or wish to initiate a reimbursement request:
Department of Refunds
GeneralUtilityArchive Marine Services Ltd.
Boulevard Saint-Germain
Paris 75006
France
Phone: +33 1 42 22 22 22
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM